Terms and Conditions

OUR RESPONSIBILITY

Shipping and courier fees will only be added after the order has been checked and packed or you can use your own courier or collect. The company, its owners/directors/members, employees, suppliers and sub-contractors shall not be responsible for any loss or damage, consequential or otherwise, that might be occasioned by the products purchased from our site. Similarly, no responsibility will be taken for any injuries to or death of people and animals or any damage to property whatsoever.

OWNERSHIP

Ownership passes to the buyer when the goods in question leave our premises. All goods are shipped uninsured but you may elect to purchase optional insurance. This is available at cost +10% + VAT.

Passing of ownership assumes payment has been received in full.

PAYMENTS

All payments are to be made in ZAR (South African Rand) with all bank commissions for the buyer’s account (credit card fees are excluded). Cash with order goods are shipped as soon as payment is reflected in our account. Terms of payment will reflect on invoices supplied to customers with accounts.

PRICING

Our prices EXCLUDE VAT and the rate applicable on the date of purchase (currently 15%) will be charged. The rate will be adjusted in line with government policy thereon. Prices are quoted ex our premises, suitably packed for standard mail/courier.

If our suppliers increase prices, or undue variations in the exchange rate and other charges take place (beyond 5%), we reserve the right to alter our prices. The purchaser will be advised before dispatch of the goods and has the right to cancel the order.

CANCELLATION OF ORDER

No order confirmed by our staff may be cancelled by the purchaser.

RETURNS

Unfortunately, we can’t offer you a refund or exchange if 14 days have elapsed since the date of your purchase. Used items are not eligible for return/refund.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original, undamaged and unopened packaging. The packaging must show no tears, cuts, repairs and the like.

To complete your return, we require a receipt or proof of purchase. A written agreement to the return the item/s must first be obtained from our staff.

To return your product please contact us.

You will be responsible for paying the shipping costs to return the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

OUT OF STOCK ITEMS

We endeavour to have all listed items in stock. However, should it happen that an item is out of stock, a full refund or alternative product of the same value may be supplied. We will confirm with the customer which action he/she prefers.

DELIVERY TO BE ADDED TO ORDER OR USE OWN COURIER

Goods are shipping strictly on a first come first served basis. The shipping or courier will only be calculated after order has been placed or you can use own courier or collect. The time for delivery depends on the mode of transport selected and typically varies between 3 and 10 working days in South Africa. Depending on the destination, the time taken for your exchanged product to reach you, might vary.

If you are shipping an item/s of considerable value, or a limited edition item, you should consider using a trackable shipping service and/or purchasing shipping insurance (see above). Please note insurance against hijacking is not included and must be requested before shipping of the goods. We cannot guarantee that you/we will receive your sent/returned item.

WARRANTY

All our goods are imported under the express agreement of the respective manufacturers. All electrical items with movable parts carry a 6 month warrantee. Fair wear and tear as well as misuse/abuse are expressly excluded in all cases. All defective items must be returned, at your cost, for inspection in our workshop.

Adjustments, attempted repair, modification and the like of any item will automatically nullify any warrantee and no exchange or refund will be considered.

The purchaser must advise us in writing within 5 days of receipt of faulty goods.

EduTech’s staff will ensure all items shipped are without defect and tested in the case of electronic/electric equipment. Individual components in educational/ electric/ electronic kits are excluded from this process.

APPLICABLE LAW

The place of performance of all contractual duties shall be at our registered offices in Gauteng South Africa. All and any disputes arising from any cause whatsoever shall, at our discretion, be resolved through the courts of the South Gauteng region. If applicable, arbitration will be conducted by an arbitrator appointed by the Association of Arbitrators (Gauteng). The language of the proceedings shall be English in all cases.

All actions, proceedings etc, are conducted according to South African law.

COMPLAINTS

All complaint should be sent in writing to sales@toolandprof.co.za. We will be in contact once your complaint has been reviewed by our staff and we will provide feedback as soon as possible.

REFUNDS, AS APPLICABLE

Once your return is received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your refund. If your claim is approved, your refund will be processed and a credit will automatically be applied to your original method of payment, within a certain amount of days. Credits to a bank account will be carried out with all charges for the customer’s account.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund, first check your bank account again. Then contact your credit card company, it might take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@morethandiecast.co.za.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged due to reasons attributable to EduTech’s staff or suppliers.

We shall endeavour to exchange a faulty item with an item of the same description, as applicable. If such an item is not available for any reason whatsoever, a replacement of the same model but of different colour will be supplied. In this regard it must be noted that many items are of the limited edition type and stocks are therefore not indefinite. A refund may be applied for if so required in this specific case.